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Terms & Guidelines – Rawiah Platform

Lesson packages — return and exchange policy

The Spark: 15 hours for $324 USD; The Glow: 30 hours for $604 USD; The Blaze: 75 hours for $1,397 USD. These are the approved rounded totals including VAT. Buy two packages together to receive 10% off both.

All packages expire six calendar months after purchase. You may request a free one-time extension of one calendar month from My Packages.

A full refund is available within seven days of purchase if no lessons have been attended. After one or two attended lessons, a 50% refund is available even after seven days. No package refund is available from the third attended lesson onward. Refunds use the amount actually paid, return to the original payment method, and cancel the remaining package access.

You may exchange packages within the first three attended lessons. Used hours count toward the replacement and the original expiry stays the same. The difference between the replacement price and the amount actually paid is charged or refunded.

You may transfer your remaining enrollment to another registered student free of charge. They must accept the offer; until then, the hours are held and you can cancel the offer. Existing lesson history, expiry and extension usage are preserved.

Manage these requests in My Packages. Finish or cancel outstanding bookings before a refund, exchange or transfer. Earlier purchases without linked credit records require staff review. Payment-provider processing times may vary.

Smart Teacher annual access

Smart Teacher costs $10 USD for one year, either as a standalone purchase or an optional add-on after purchasing teacher-led lesson credits. The add-on is billed separately. Buying credits or creating an account alone does not include Smart Teacher.

One fixed lesson is available as a free preview. Full access starts after confirmed payment and lasts until the paid year expires. Automatic yearly renewal is off by default and is enabled only when you explicitly select it at checkout. Cancelling renewal prevents future charges and keeps access until the end of the paid year.

You may request a full refund within seven days of each $10 annual payment, including a renewal, whether or not you used Smart Teacher. Submit the request from your Smart Teacher dashboard. Requesting the refund ends Smart Teacher access and cancels future renewals. A pending request remains visible and can be retried; payment-provider processing times may vary.

These rules apply only to Smart Teacher. Teacher-led lesson packages, their credits, and their separate return and exchange policy are unaffected by a Smart Teacher refund.

1. Identity Verification Guidelines

We're launching an identity verification process for all new teacher applicants. This aims to reduce fraudulent accounts and better protect teachers and students.

This verification is entirely online and complies with KYC/AML and GDPR regulations. Applicants will upload a passport or government-issued ID.

To request data deletion after completing verification, contact [email protected].

2. Teacher Code of Conduct

We’ve summarized key expectations from our Teacher Terms of Service to help ensure a positive experience on Rawiah.

  1. Be Culturally Sensitive: Respect your students' cultural values. Avoid discussions about:
    • Politics
    • Religion
    • Marital status
    Discrimination of any kind is not tolerated.
  2. Be Professional and Empathetic: Support students with empathy and professionalism:
    • Reply promptly to messages and lesson requests.
    • Keep your profile and calendar up to date.
    • Be proactive in communication and student management.
    • Provide a quiet, well-lit teaching environment with fast internet.
    • Respect student privacy and ask for consent before recording.
    • Remain available during the entire booked lesson time, even if the student is late.
  3. Attend All Classes On Time: Consistency is key. Also:
    • Be a Rawiah Ambassador: Maintain a positive attitude toward Rawiah and avoid negative remarks.

3. Rawiah Bankable Offenses

The following are strictly prohibited and may lead to account deactivation:

  1. Taking students/teachers off Rawiah or accepting payment outside the platform.
  2. Promoting competing language services.
  3. Spamming, offensive behavior, or data theft. View full policy.
  4. Posting false or misleading information anywhere on the platform.
  5. Starting fake lessons or scheduling with yourself.
  6. Sharing private contact details such as social media or emails.

4. Lesson Policy

  • Start on Time: Connect with students before the scheduled lesson time to avoid confusion and ensure a smooth start.
  • Wait for Late Students: Remain available during the full booked lesson time. Teachers are not required to extend the session if a student is late.
  • Reschedule if Student is Absent: Teachers can choose to allow rescheduling in case of emergencies or misunderstandings.
    Learn how to submit a reschedule request
  • End Lessons on Time: Notify students politely as the lesson time ends.
  • Resolve Lesson Issues: If issues arise, report through Rawiah with evidence (screenshots, timestamps).
    Report a lesson problem here