Terms & Guidelines – Rawiah Platform

1. Identity Verification Guidelines

We're launching an identity verification process for all new teacher applicants. This aims to reduce fraudulent accounts and better protect teachers and students.

This verification is entirely online and complies with KYC/AML and GDPR regulations. Applicants will upload a passport or government-issued ID.

To request data deletion after completing verification, contact [email protected].

2. Teacher Code of Conduct

We’ve summarized key expectations from our Teacher Terms of Service to help ensure a positive experience on Rawiah.

1. Be Culturally Sensitive: Respect your students' cultural values. Avoid discussions about:
   • Politics
   • Religion
   • Marital status
   Discrimination of any kind is not tolerated.
2. Be Professional and Empathetic: Support students with empathy and professionalism:
   • Reply promptly to messages and lesson requests.
   • Keep your profile and calendar up to date.
   • Be proactive in communication and student management.
   • Provide a quiet, well-lit teaching environment with fast internet.
   • Respect student privacy and ask for consent before recording.
   • Remain available during the entire booked lesson time, even if the student is late.
3. Attend All Classes On Time: Consistency is key. Also:
   • Be a Rawiah Ambassador: Maintain a positive attitude toward Rawiah and avoid negative remarks.

3. Rawiah Bankable Offenses

The following are strictly prohibited and may lead to account deactivation:

1. Taking students/teachers off Rawiah or accepting payment outside the platform.
2. Promoting competing language services.
3. Spamming, offensive behavior, or data theft. View full policy.
4. Posting false or misleading information anywhere on the platform.
5. Starting fake lessons or scheduling with yourself.
6. Sharing private contact details such as social media or emails.