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Privacy Policy – Rawiah for Learning Arabic

1. Privacy Policy and Data Protection

Data Collection & Use

  • We collect only necessary data (e.g., names, contact details, session activity, and feedback) to deliver and improve services.
  • Session recordings are used only for quality control and refund assessments, never shared without consent.

User Rights

  • Users can request access, correction, or deletion of their personal data.
  • They may also request a data copy or clarification on its usage through our support team.

Company Obligations

  • All data is securely stored and accessed only by authorized personnel.
  • We do not sell or share user data except as legally required or essential for service (e.g., payments).
  • Robust security measures are in place to prevent unauthorized access or alteration.

Refund and exchange policy

Lesson packages — return and exchange policy

The Spark: 15 hours for $324 USD; The Glow: 30 hours for $604 USD; The Blaze: 75 hours for $1,397 USD. These are the approved rounded totals including VAT. Buy two packages together to receive 10% off both. If you apply a promotional code, its offer replaces the two-package discount; discounts do not stack. Review the total before checkout.

All packages expire six calendar months after purchase. You may request a free one-time extension of one calendar month from My Packages before that added month would have ended.

A full refund is available within seven days of purchase if no lessons have been attended. After one or two attended lessons, a 50% refund is available even after seven days. No package refund is available from the third attended lesson onward. Refunds use the amount actually paid, return to the original payment method, and cancel the remaining package access.

You may exchange packages within the first three attended lessons. Used hours count toward the replacement and the original expiry stays the same. The difference between the replacement price and the amount actually paid is charged or refunded.

You may transfer your remaining enrollment to another registered student free of charge. They must accept the offer; until then, the hours are held and you can cancel the offer. Existing lesson history, expiry and extension usage are preserved.

Manage these requests in My Packages. Finish or cancel outstanding bookings before a refund, exchange or transfer. Earlier purchases without linked credit records require staff review. Payment-provider processing times may vary.

Smart Teacher annual access

Smart Teacher costs $10 USD for one year. You may purchase it separately or select the optional add-on before paying for a lesson package, so both are included in one payment. The package-checkout add-on does not renew automatically. Package discount codes do not discount Smart Teacher, and an existing paid membership is not charged again. Buying credits alone does not include Smart Teacher.

One fixed lesson is available as a free preview. Full access starts after confirmed payment and lasts until the paid year expires. Automatic yearly renewal is off by default and is enabled only when you explicitly select it at checkout. Cancelling renewal prevents future charges and keeps access until the end of the paid year.

You may request a full refund within seven days of each $10 annual payment, including a renewal, whether or not you used Smart Teacher. Submit the request from your Smart Teacher dashboard. Requesting the refund ends Smart Teacher access and cancels future renewals. A pending request remains visible and can be retried; payment-provider processing times may vary.

These rules apply only to Smart Teacher. Teacher-led lesson packages, their credits, and their separate return and exchange policy are unaffected by a Smart Teacher refund.

Lesson cancellation and rescheduling

  • At least 24 hours before a lesson, students may cancel with their lesson credits returned or reschedule, subject to availability.
  • Between 2 and 24 hours before a lesson, one late cancellation or reschedule is allowed as a grace exception in each rolling 30-day period. Any student cancellation or reschedule less than 24 hours before a lesson counts toward this allowance, including a nonrefundable cancellation within 2 hours. Once the allowance is used, a late cancellation does not return credits and self-rescheduling is unavailable.
  • Within 2 hours of the lesson start, a student cancellation does not return lesson credits and self-rescheduling is unavailable. Contact support if there is an exceptional problem.
  • A lesson may be rescheduled at most twice. The platform shows the applicable eligibility before confirming your request.
  • If the teacher did not attend, use the teacher no-show refund request after the lesson. A lesson-credit return is separate from a package refund to your original payment method.

Keep lesson issues and supporting evidence within the platform, or contact [email protected].