Identity Verification Guidelines for Rawiah Platform

we're launching an identity verification process for all new teacher applicants. This process aims to reduce the amount of fraudulent accounts and better protect teachers and students.

This verification process is entirely online and complies with KYC/AML and GDPR regulations. Applicants will be asked to upload their passport or government-issued identification. If you've completed your verification and would like your data deleted from Rawiah Co, please contact via Hr@rawiah.com.

Teacher Code of Conduct

We understand Teacher Terms of Service can be a bit long to read. That is why we have prepared this code of conduct to help summarize the most important things to watch out while teaching on Rawiah.

1. Be Culturally Sensitive: Respect the values and traditions of your students and keep in mind that stereotypical assumptions can be offensive. We recommend avoiding conversations about:

   • Politics
   • Religion
   • Marital status
   All students should be treated equally. Picking a student based on their race, nationality, ethnic origin, age, religion, disability, sexual orientation, gender, or any other characteristic is not tolerable.

2. Be Professional and Empathetic

   Since students come from different backgrounds and have different language levels, it is important to be supportive and empathetic when helping them through their Arabic language learning difficulties. Encourage, support and give them confidence! Always remember to maintain a high level of professionalism:

   • Be prompt in replying to all student questions, messages and lesson requests.
   • Actively manage your profile, updating your calendar to accurately reflect your availability and try to minimize rescheduling, cancelling and declining lesson requests.
   • Take the initiative in communicating with and managing students.
   • Make every effort to help them. Always be patient and polite.
   • Provide a suitable learning environment for students, which includes proper lighting and quietness of the room and fast internet speed.
   • Respect for student's privacy. Always ask for students' prior written or recorded consent for recording student's video or audio.
   • Be available to teach during the entire booked lesson time if a student is late.
3. Attend All classes and Arrive On Time
   • Rawiah expects that teachers will responsibly attend lessons at the scheduled time. Students appreciate teachers who can help them maintain a reliable and consistent study schedule.
     Be an Rawiah ambassador
     • Maintain a positive attitude towards Rawiah and never make negative comments about Rawiah.

Rawiah Bankable Offenses

The following actions are not permitted on Rawiah and may lead to account deactivation and removal from the platform.

1. Taking students/teachers off Rawiah or accept payment outside of the Rawiah system.
2. Promoting competing language services.
3. Engaging in spamming, disrespectful language, obscenities, theft of personal information, etc. Click to read the complete Rawiah Community Policy.
4. Providing or posting false, misleading, or inaccurate information (includes profile, teacher Rawiah Platform form, course content, lesson history, feedback, etc).
5. Scheduling and starting lessons with yourself or with fake students.
6. Posting private contact information, which includes social media accounts and channels, email addresses, blogs, websites, IDs, and usernames.

Lesson Policy

Rawiah wishes to ensure clarity so that everyone can have a positive experience connecting with teachers or Arabic language learners. We believe that our users are respectful and considerate of each other, and we want to encourage the behaviors as described in the lesson policy below.

• Start your teacher service on time

  Connect with your students on the agreed communication platform before the lesson time. For example, there can be confusion or miscommunication about emails or user IDs. By connecting before the lesson, both teachers and students can avoid problems during the scheduled lesson time. Start any Lesson at the time scheduled with the student, and initiate contact with the student.

• Wait for your late student.

  If a student is late, be available to teachduring the entire booked lesson time. However, teachers are not expected to make up lesson time lost due to student tardiness and are not required to continue the lesson beyond the official end time.

• Reschedule due to students' absence.

  If a student fails to attend a lesson, it is your right to be paid in full. However, if the student had an accident, an emergency, or it was an honest misunderstanding, the teacher can choose to allow the student to reschedule. How to reschedule after the lesson time has ended.

• End Lesson on time.

  Politely let Students know that their lessons are ending by reminding them before the end of the Lesson time period.

• Resolve lesson problems by keeping records.

  If there are any problems, Rawiah hope teachers and students can come to an agreement by reporting a lesson problem. If there is a problem with the lesson that requires Rawiah’s mediation, we ask both students and teachers to provide evidence in the form of screenshots (showing any relevant information including time and date). This will help Rawiah resolve the dispute faster.

  only possible if both the student and the teacher agree (this must be done via the Rawiah platform).Within 24 hours of the lesson start time: Rescheduling of confirmed lessons is only possible if both the student and the teacher agree. At the lesson end time select "There was a problem" and select "Reschedule" as the resolution.

Rawiah Cancellation & Rescheduling Policy

A confirmed Lesson is a commitment you make with a student. Reschedule or cancel as a last resort and only after you have communicated this with your student.

More than 24 hours before the lesson start time: Rescheduling of confirmed lessons is

1. More than 24 hours before lesson start time:

   Cancellation is only possible if both the student and the teacher agree. Cancellation is handled on the Rawiah platform.

2. Less than 24 hours to lesson start time:

   After the lesson ends, cancellation is possible by reporting a lesson problem but only if the other party agrees. In emergencies where many lessons need to be cancelled, please contact support@rawiah.com and request that Rawiah cancel the lessons

3. We have a standardized lesson, cancellation, and rescheduling policy which applies to all teachers and students. These policies were designed to prevent confusion and to make it easier for everyone.

   choose to allow the student to reschedule. How to reschedule after the lesson time has ended.

   1. End Lesson on time.

      Politely let Students know that their lessons are ending by reminding them before the end of the Lesson time period.

   2. Resolve lesson problems by keeping records.

      If there are any problems, Rawiah hope teachers and students can come to an agreement by reporting a lesson problem. If there is a problem with the lesson that requires Rawiah's mediation, we ask both students and teachers to provide evidence in the form of screenshots (showing any relevant information including time and date). This will help Rawiah resolve the dispute faster.

   only possible if both the student and the teacher agree (this must be done via the Rawiah platform).

4. Within 24 hours of the lesson start time:

   Rescheduling of confirmed lessons is only possible if both the student and the teacher agree. At the lesson end time select "There was a problem" and select "Reschedule" as the resolution.